Our Story
Marketing and Customer Support is an exciting field where staying ahead is essential! For over a decade, I've had the privilege of collaborating with fantastic companies to make that happen.
From developing dynamic brand strategies and harnessing the potential of online and social media marketing enhancing customer experiences.
Konfidev International is committed to fostering growth by injecting your brand with fresh, innovative concepts! Together, let's elevate your business to new heights!
"Discover the Amazing Things We Do!"
Virtual Assistant
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Answer and direct phone calls; organize correspondence and answer emails
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Prepare and organize databases and reports
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Manage social media accounts and replies
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Handle confidential employer and client information
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Take notes or transcribe meetings
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Schedule meetings and arrange employer’s calendar, schedule meeting spaces and conference rooms
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Arrange payments for vendors, travel, and sales expenses
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Create purchase orders and track and manage payments
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Present excellent customer-service skills to customers and clients
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Manage filing systems, update records, and organize documentation
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Prepare and create PowerPoint presentations and materials as needed, research materials and sources for presentations
Digital
Marketing
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Deliberate planning, strategy and goal setting
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Development of brand awareness and online reputation
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Content management (including website)
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SEO (search engine optimization) and generation of inbound traffic
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Cultivation of leads and sales
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Reputation management
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Turning fans into customers.
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Turning customers into advocates.
Lead Generation & Sales
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Makes outgoing customer calls or cold calls in order to sell products and services
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Explains product pricing and negotiates bulk or package pricing
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Accurately and efficiently enters customer information into company databases for mailing and billing purposes
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Processes credit card payments and troubleshoots any issues that may arise
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Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
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Assists sales colleagues with arranging meetings and sales calls with customers
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Contacts customers in response to correspondence or feedback
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Monitors order status to ensure that clients receive orders in a timely manner
Customer Experience
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Managing incoming calls and customer service inquiries
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Generating sales leads that develop into new customers
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Identifying and assessing customers’ needs to achieve satisfaction
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Takes incoming customer calls, processes sales, and accepts payment for products and services
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Upsells customers to larger products, more extensive packages, or higher priced services
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Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary
What Our Clients Say About Us...
